Frequently Asked Questions

How much does it cost for a wedding webcast?
Full Service Wedding Webcast packages starting at $449. This includes having someone from our professional on-site.

For which locations does CancunLiveWddings provide the webcast services?
We are currently webcasting in Cancun and the Riviera Maya, including Playa del Carmen, Puerto Morelos, Puerto Aventuras, Akumal and Tulum. Mobile 3g technology allows us to webcast from any of these locations. We also offer webcasting services outside our service area for additional fees. Please contact us to find out if we can webcast from your wedding location.

How many people can log on and watch my wedding online?
We do have a restriction of viewers per package, however you can choose as add-on package depending on the amount of viewers you expect! We do offer a unlimited viewer option, please contact us to discuss this option!

Who will be able to view my wedding webcast?
Anyone you invite, as long as they have a broadband Internet connection and Flash Player. Dialup users will not be able to view the webcast.

How will I invite my family and friends to watch the live wedding webcast?
We will provide you with a CancunLiveWeddings.com link to the location of your personalized wedding webcast page after we have confirmed your reservation. You can email this link to your family and friends at your convenience. We also offer an Email Invitation service that includes professional quality graphics, links and instructions in both HTML and text format. The Email Invitation is sent one month before the wedding date and again, as a reminder, one week before the wedding.

Will my online guests need any special software to view the live webcast?
Our wedding webcasts are streamed in Adobe Flash format. Nearly 98% of computers already have Flash Player installed, which means virtually all of your online guests will be able to view the webcast without installing any software. Just in case, we provide links to the free installation and upgrades for Flash Player, available from Adobe.

Will the webcast video be available online after my wedding? How long?
We record and archive your wedding webcast for online viewing up to one year. All packages include 30 days of archived availability for your wedding webcast. Additional archive lengths can be purchased seperatly.

How will my wedding webcast look and sound?
Our live wedding webcasts are encoded at a broadband-quality bitrate, which means the audio and video will be great. Our staff is fully trained for professional webcasting, ensuring a high quality experience for your online guests, and a worry-free service for you. Check our Demo Section to see an example of what audio and video look like during a CancunLiveWeddings webcast.

How will I know how many people watched the live webcast?
All packages include a report emailed to you after the wedding that show how many connections there were to your webcast. We also offer a WebCast Guestbook as part of the package, so your customers can post comments.

How long can my wedding webcast be?
All packages include a live webcast of the ceremony with a minimum length of 1 hour. If you have special circumstances that require a longer webcast, we can make arrangements for an additional fee. Please notify us in as early as possible if you expect your ceremony to be longer than 1 hour.

Can the wedding footage be saved in a format suitable for TV?
We provide raw footage of your wedding webcast on DVD that will play in most standard DVD players. The footage is recorded by high-quality Sony 3 CMOS High Defenition Video cameras at full television resolution. It is important to note that the footage is completely untouched and unedited. However, it makes great backup footage if you have someone putting together a wedding video for you. We can edit the footage for an additional fee.

Should I still hire a videographer?
Absolutely! In fact, we highly recommend it. Our cameras are positioned for optimal static (stationary) shots, which are best for webcasting. Professional videographers can provide the dynamic shots you will want if someone is making a wedding video for you. Most videographers also offer editing services. Please contact us if you don't have a wedding videographer, we may be able to recommend one.

How soon should I reserve my wedding webcast?
We ask that you submit a request as soon as you're sure you want to have your wedding webcast with CancunLiveWeddings. We recommend to make a reservation at least one month ahead, this way we can guarantee your date. Last moment request depending availability.

What are the payment options?
We require a 50% deposit to reserve your wedding webcast. The balance will be due on the day of the wedding before the ceremony. We accept Mastercard, Visa, Paypal and cash. If the balance is paid on the wedding day, we only accept cash.

What happens if the wedding is postponed or canceled?
If the wedding is postponed due to forces of nature (hurricanes, etc) we will attempt to reschedule for your wedding at no additional charge. If we are not able to reschedule because of a conflicting commitment, we will refund 25% of your total costs (the other 25% covers administration and your webcast page setup). Please let us know as soon as possible if you postpone your wedding.

If you cancel your wedding or wedding webcast at any point, we will refund 75% of your total cost (the other 25% covers administration and your webcast page setup).

What happens if the webcast doesn't occur for some reason? And, what is your Refund Policy?
If we were unable to webcast the ceremony for technical reasons, we will refund all payments made by you.

How do I get started?
Please submit a reservation request. After we receive the reservation request, we will contact you to discuss your wedding. After the details are confirmed and you return the appropriate forms and contract, a 50% deposit will reserve your wedding webcast. The 50% balance will be due on date of the wedding. You can also buy directly online and enter "earlybooking" in the voucher section to receive an additional 50 usd discount on your total payment!

Do you know of any Webcast Service outside of Mexico?
I Do Stream based in Tolland, Connecticut, offers privately held streaming media services. For more information regarding I Do Stream visit their website.

Got a question we didn't answer here?
Contact us with your additional questions.